The first 48 hours: a crisis checklist for boards
Most reputational damage is done before the first statement goes out. What every board should agree before the phone rings, and what to do when it does.
Dispatches filed under this category
Most reputational damage is done before the first statement goes out. What every board should agree before the phone rings, and what to do when it does.
False stories about organisations now spread faster than corrections. How to spot a coordinated campaign early, and when responding makes it worse.